Overview

This article covers common reasons why a ProCure 2 may fail to sign in to a SprintRay Cloud account and the steps you can take to resolve the issue.

Check Internet Connection

Confirm that the ProCure 2 is connected to the internet.

If the unit is not connected, navigate to the network page on the touchscreen and connect to an active Wi-Fi network. A stable internet connection is required for account sign-in, software updates, and material profile syncing.

If needed, power off the unit, unplug it for 30 seconds, then reconnect and power it back on before retrying the connection.
 

Check Account Credentials

Verify that you are using the correct SprintRay account email and password.

Re-enter your credentials carefully and attempt to sign in again. If you are unsure of your password, reset it from dashboard.sprintray.com before retrying on the device.
 

Whitelist Required URLs and Endpoints

ProCure 2 communicates with SprintRay Cloud using several URLs and network endpoints. Depending on your office network or firewall configuration, these may need to be whitelisted by your IT team.

Ensure the following URLs and ports are allowed:

• a2oupm7fvkvi65-ats.iot.us-west-2.amazonaws.com
  Ports: 443, 8883, 8443
• *.api.sprintray.com
  Port: 443
• sr-dashboard.com
  Ports: 443, 8080
• iot.sprintray.com
  Port: 443
• dashboard.sprintray.com
  Port: 443
• sprint-ray-files-prod.s3.us-west-2.amazonaws.com
  Port: 443
• iot-core.sprintray.com
  Ports: 443, 8883, 8443
• 15.197.216.248
  Ports: 443, 8883, 8443
• 3.33.208.121
  Ports: 443, 8883, 8443

When to Contact Support

If the ProCure 2 still cannot sign in after verifying connectivity, credentials, and network access, contact SprintRay Customer Support for further assistance. They can help review logs, confirm account status, and guide additional troubleshooting steps.